grrrr.

[lagilman]

Dear Universe:

I know that I am not a meerkat of infinite patience. In fact, my patience is finite, and hard-won. But I do try. I am polite and understanding of the fact that it's Just Their Job and They're Not Responsible... up to the third time someone yanks my chain or plays the idiot, or drops the line not once but twice when trying to transfer me, forcing me to call back and start the process all over again. And then, dear Universe, yes I will use That Tone with them, and I will ask their name, and request to be sent upward to someone who has the authority to give me that information s/he is not able to share.

Especially when dealing with MY money being held for ransom to their screw-up.

[Yes, Hilton Hotels, I'm talking about you. And Google, you too.]

So, dear Universe, if you could see some way to kicking them in the arse until they fix the problem as promised? That would be lovely, and I will go sit somewhere and scritch kittens until my sense of humor reasserts itself...

muchlove,

suri


[the Hilton thing was a week-long comedy of international errors that at least they had the decency to be embarrassed about. Google... let's just say that they must have hired every mumbling high school failout they could find, and then put them on the line without a script or a clue.]

EtA: Google's webfolk managed to salvage their rep, while the direct call staff were still trying to find their arses with a maglight.

Comments

[michael-b-lee.livejournal.com]

Oh, dear. We're staying at the Hilton.

Suddenly I feel a great sense of foreboding about the upcoming weekend.

*runs off to make sure everything is kosher with the reservations*

[lagilman]

it's not the checking in that was the problem but the checking out -- I somehow got charged for both shares of the room, instead of just mine, and nobody I spoke to seemed capable/able to tell me how it happened, how it could be fixed, etc. And that was after I'd jumped through a dozen hoops to actually talk to someone who would admit to it being their department!

Hilton normally treats me much better than that.

[michael-b-lee.livejournal.com]

Oh. Oh, wow. That's awful. I hope everything gets worked out satisfactorily.

I've been really nervous about the Hilton reservations ever since they insisted that I pay for the whole thing in advance. At the time, the lady in the reservation department explained *why* they felt the need to do it that way, but I even then I had visions of the hotel losing the reservations, and the sorts of "hilarity" that would ensue...

[divanoir.livejournal.com]

Did something happen with your phone?

[lagilman]

This was actually WRT the Settlement of Much Corporate Evil. Thankfully, their web response team actually has half a clue, and got back to me with reasonable quickness, after the epic fail of actually trying to talk to A Person.