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lagilmanDear Universe:
I know that I am not a meerkat of infinite patience. In fact, my patience is finite, and hard-won. But I do try. I am polite and understanding of the fact that it's Just Their Job and They're Not Responsible... up to the third time someone yanks my chain or plays the idiot, or drops the line not once but twice when trying to transfer me, forcing me to call back and start the process all over again. And then, dear Universe, yes I will use That Tone with them, and I will ask their name, and request to be sent upward to someone who has the authority to give me that information s/he is not able to share.
Especially when dealing with MY money being held for ransom to their screw-up.
[Yes, Hilton Hotels, I'm talking about you. And Google, you too.]
So, dear Universe, if you could see some way to kicking them in the arse until they fix the problem as promised? That would be lovely, and I will go sit somewhere and scritch kittens until my sense of humor reasserts itself...
muchlove,
suri
[the Hilton thing was a week-long comedy of international errors that at least they had the decency to be embarrassed about. Google... let's just say that they must have hired every mumbling high school failout they could find, and then put them on the line without a script or a clue.]
EtA: Google's webfolk managed to salvage their rep, while the direct call staff were still trying to find their arses with a maglight.
I know that I am not a meerkat of infinite patience. In fact, my patience is finite, and hard-won. But I do try. I am polite and understanding of the fact that it's Just Their Job and They're Not Responsible... up to the third time someone yanks my chain or plays the idiot, or drops the line not once but twice when trying to transfer me, forcing me to call back and start the process all over again. And then, dear Universe, yes I will use That Tone with them, and I will ask their name, and request to be sent upward to someone who has the authority to give me that information s/he is not able to share.
Especially when dealing with MY money being held for ransom to their screw-up.
[Yes, Hilton Hotels, I'm talking about you. And Google, you too.]
So, dear Universe, if you could see some way to kicking them in the arse until they fix the problem as promised? That would be lovely, and I will go sit somewhere and scritch kittens until my sense of humor reasserts itself...
muchlove,
suri
[the Hilton thing was a week-long comedy of international errors that at least they had the decency to be embarrassed about. Google... let's just say that they must have hired every mumbling high school failout they could find, and then put them on the line without a script or a clue.]
EtA: Google's webfolk managed to salvage their rep, while the direct call staff were still trying to find their arses with a maglight.
