Date: 2007-12-30 04:10 am (UTC)
I've only ever used Dell's online tech support (which I realize can be problematic if the issue takes one completely offline :}), and I've had pretty good luck, even when the other end has obviously been in India. I've found that starting off with "I am a computer professional, let's please skip all the preliminary clueless-user crap" works well. :)
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Laura Anne Gilman

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