the rental-car follow-up
Nov. 15th, 2010 08:16 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lagilmanThis morning I returned the rental car to Enterprise, the moment they opened (7:30), mainly to be able to cross it off my 'done' list.
I was greeted by one of the women who works there, about to drive someone back, who asked if I'd need a ride. I said yes, so she waited. Nice. I was greeted in the office by name and asked how everything went. I updated the story, ending with "and then the glove compartment door came off in my hand." The guy - a young man in a rather nice suit - stared at me, utterly deadpan, and then admitted "I'm trying very hard not to laugh."
"It's okay," I said. "We did. Rather hysterically at that point."
End result: I was not charged for the rental, and I watched as they took the car out of service and marked it on the computer as needing repairs from -previous- rental.
Previous to this, the only bad experience I had with a rental from Enterprise was another car (also brand new) that had its emergency brake fail - not dangerous, but worrisome -- and they handled it with the same blend of professionalism and concern. The car itself was sub-par but I am still extremely pleased with the company, and this office in particular.
{this also leads me to believe that it's better to get a 'broken in' car than a brand-new one, when renting.)
(oh, and the guy checking the car in had the same problem with the ignition that I did. So it wasn't "just me." That made me feel much better)
I was greeted by one of the women who works there, about to drive someone back, who asked if I'd need a ride. I said yes, so she waited. Nice. I was greeted in the office by name and asked how everything went. I updated the story, ending with "and then the glove compartment door came off in my hand." The guy - a young man in a rather nice suit - stared at me, utterly deadpan, and then admitted "I'm trying very hard not to laugh."
"It's okay," I said. "We did. Rather hysterically at that point."
End result: I was not charged for the rental, and I watched as they took the car out of service and marked it on the computer as needing repairs from -previous- rental.
Previous to this, the only bad experience I had with a rental from Enterprise was another car (also brand new) that had its emergency brake fail - not dangerous, but worrisome -- and they handled it with the same blend of professionalism and concern. The car itself was sub-par but I am still extremely pleased with the company, and this office in particular.
{this also leads me to believe that it's better to get a 'broken in' car than a brand-new one, when renting.)
(oh, and the guy checking the car in had the same problem with the ignition that I did. So it wasn't "just me." That made me feel much better)
